ARTICLE 1 – SCOPE OF APPLICATION
The following general stipulations apply to administrative and industrial removals, as well as to transfer and handling operations carried out by the company.
ARTICLE 2 – INFORMATION TO BE PROVIDED BY THE CUSTOMER
The following information must be provided by the customer prior to the operations referred to in Article 1:
- Designation of loading and delivery sites.
- Conditions of use and state of access to departure and arrival areas for personnel and vehicles (parking facilities, corridors, doors, stairs, elevators, work in progress and any other special features). The elevators or elevators indicated must be free and in good working order.
- The nature, number and importance of the furniture, objects and equipment to be taken in charge.
- The plans necessary for their implementation, no later than 48 hours before each phase.
- Reporting items subject to special precautions and/or regulations. Administrative formalities are the responsibility of the customer.
- Contradictory or bailiff’s inventories of the departure and arrival premises no later than 24 hours before the start of performance.
- In the event of night work, it is the customer’s responsibility to obtain the necessary authorizations from the competent authorities and, if necessary, from the neighborhood.
Any missing, inaccurate or incomplete information discharges the company’s responsibility.
The customer undertakes to take all necessary steps to ensure that the planning of operations does not change from the initial mutually agreed arrangements. The start and finish sites must be completely cleared of all materials and persons not involved in the work.
ARTICLE 3 – DECLARATION OF VALUE-DEEMED VALUE
The customer is hereby informed that he/she must draw up a written declaration of value before the start of operations, which will make it possible to determine the company’s liability in the event of loss or damage (material damage, missing items and theft) to the furniture and equipment entrusted to us, and to determine the compensation to which he/she may be entitled, as specified in article 15 below. In the absence of such a declaration, the company’s liability may not exceed a maximum of €53,350 per vehicle or combination of vehicles. The value of the goods taken in charge is deemed to have been declared on the following basis:
- Equipment and machinery: €13.72 per kg, up to a maximum of €13,720 per unit entrusted, regardless of weight, volume or size.
- Small equipment and computers: €13.72 per kg, up to a maximum of €13,720 per unit entrusted, regardless of weight, volume or size.
- Office furniture: €228.67 per item of furniture, regardless of weight, volume or size.
ARTICLE 4 – DAMAGES FOR DELAY OR OTHER THAN LOSS OR DAMAGE
The customer is hereby informed that he/she must draw up a special declaration to extend the company’s liability to include loss due to delay, as well as loss other than loss of or damage to furniture and equipment for which the company is liable, up to the amount set out in the declaration. This declaration will only be taken into consideration if it is made in writing before the start of operations. In the absence of such a declaration, the justified loss is deemed to have been declared as not exceeding 5% of the total price of the quotation excluding VAT, up to a maximum of €762.
ARTICLE 5 – POSTPONEMENT OR CANCELLATION OF AN ORDER
The request to postpone the operation must be received by the company no later than 3 working days before the start of the operation, by registered letter with acknowledgement of receipt, as evidenced by the postmark. If this deadline is not met, the request for postponement will automatically give rise to an indemnity for the company, set at half the amount of the quotation including VAT. In the event of cancellation less than 3 days before the start of operations, the amount of compensation is increased to the full amount of the quotation, including VAT.
ARTICLE 6 – NATURE AND SCOPE OF SERVICES PROVIDED BY THE COMPANY
Services are defined and agreed with the customer prior to each operation. All services must be quoted. In the absence of an express written reservation by the customer, the commencement of performance and/or partial payment of the service shall be deemed to constitute agreement.
ARTICLE 7 – EXCLUDED SERVICES
Unless otherwise agreed, the company’s services do not include the removal and installation of objects and materials fixed to walls, floors and ceilings, the disassembly of furniture, the disconnection, connection, hydraulic, pneumatic, electrical or computer, of any device or machine as well as the preparation and packaging of personal belongings and “sensitive” equipment such as data entry terminals, microcomputers, faxes, precision equipment, plants. As a general rule, the company’s services do not include work unrelated to the specific activity of moving. Execution personnel are not entitled to modify the contract or agree to carry out unscheduled work, nor, unless otherwise agreed, to reassemble furniture and equipment when the said personnel have not disassembled them. The company does not accept responsibility for people, animals, plants, dangerous, dirty, explosive or flammable materials and objects, coins, precious metals, jewelry or valuables, artistic, historical or collector’s items, or items whose fragility requires special precautions to be taken. Any exception to this rule must be agreed in writing between the parties before performance commences. Should the above operations be carried out without the company’s knowledge, the company shall not be held liable and the customer may not be held liable.
ARTICLE 8 – VALIDITY OF PRICES
Quotation prices are valid for 60 days. They can only be modified if unforeseeable charges, beyond the company’s control, arise before work begins.
ARTICLE 9 – SETTLEMENT-DELAY
Half of the customer’s payment is made when the order is placed, and the balance when the work is completed, unless otherwise agreed. In the event of non-payment on the due date, the outstanding amount will automatically bear interest at the legal rate plus 1.5 points. Costs and fees will be borne exclusively by the customer. The existence of disputes due to loss, damage or any other reason does not constitute a waiver of the agreed terms of payment. In particular, the customer may not withhold all or part of the price pending the compensation provided for in article 15. The customer acknowledges the company’s right to exercise its right of retention on part of the furniture and equipment in its possession until full payment.
ARTICLE 10 – ADDITIONAL WORK
Any additional service not provided for in the initial quotation will be subject to a price supplement, unless otherwise stipulated. The same applies to any request for landfill.
ARTICLE 11 – MANDATORY CUSTOMER PRESENCE
The customer or his representative undertakes to be present on both departure and arrival, and must check that nothing has been left behind at the loading site. The company’s employee has the right to demand that the customer provide written confirmation of any deterioration that may have occurred prior to collection. If the customer or his representative is absent during unloading, operations will be carried out normally in accordance with the furniture and equipment layout plan, without any subsequent request for repositioning involving additional handling. In the absence of a layout plan, the company will not proceed with any installation.
ARTICLE 12 – LEAD TIMES
Deadlines are only imposed on the company if they are stipulated in writing and accepted prior to operations. However, the company is not liable for delays caused by the customer’s fault, the execution of new quotations, the actions of a third party, or an event of force majeure.
ARTICLE 13 – SUBCONTRACTING
The company remains free to subcontract all or part of the operation to the company of its choice, but remains the customer’s sole contact.
ARTICLE 14 – LIABILITY OF THE COMPANY-PRINCIPLE
The company is responsible for the furniture and equipment entrusted to it within the limits of these general conditions and the special clauses resulting from the declaration of value and the special declaration, as defined in articles 3 and 4. It declines all responsibility for operations that are not carried out by its agents or subcontractors.
ARTICLE 15 – COMPENSATION FOR LOSS AND DAMAGE
Depending on the nature and extent of the proven damage, loss and damage may be repaired, replaced or compensated. Compensation is paid on the basis of the value of the furniture and equipment as defined in Article 3, subject to the conditions and limits set out below, without however exceeding the actual value of the material loss suffered by the beneficiary, or the amount of coverage per vehicle or road unit agreed by the parties. In the event of total loss, partial loss or damage, compensation is calculated on the basis of the declared value or, failing that, the deemed declared value.
ARTICLE 16 – EXCLUDED RISKS
The company is not liable for any damage or consequential damage resulting from: inherent defect or malfunction of the item taken in charge, particularly in the case of objects and equipment comprising a mechanical, electrical, electronic or other device of which the company is not qualified to judge the functioning; the act of a third party, even if the third party is an employee or service provider of the customer; the customer’s fault; or the occurrence of events presenting the characteristics of force majeure. In the event that the overall declared value or, failing that, the deemed declared value proves to be insufficient in relation to the actual overall value, the indemnity will be reduced in proportion to the shortfall.
ARTICLE 17 – COMPLETION FORMALITIES
On completion of the work, the customer must check the condition of the furniture and equipment and discharge them as soon as the installation is complete. In the event of the customer’s absence from the delivery addresses indicated by him, or in the event of material impossibility of delivery, the furniture is automatically placed in furniture storage at the company’s discretion and at the customer’s expense and risk. Delivery to storage terminates the removal contract.
ARTICLE 18 – INCIDENTS/ISSUES
The customer undertakes to inform the company without delay of any incident occurring during the performance of the contract. In the event of loss or damage, it is the customer’s responsibility to express precise and detailed reservations in the presence of the company’s representatives. In any event, the customer must send the company a registered letter with acknowledgement of receipt within three working days of delivery, describing the nature of the damage, the goods concerned and their value, and the cost of any repairs. In the absence of a declaration within this time limit, the postmark will be taken as proof, and the customer will be barred from making any claims against the company.
ARTICLE 19 – LIMITATION PERIOD
By express agreement between the parties, any legal action for damage, loss or delay to which this contract may give rise must be brought within one year of completion of the work.
ARTICLE 20 – JURISDICTION
Any disputes arising from this contract shall be submitted to the exclusive jurisdiction of the Nanterre Commercial Court, even in the event of a warranty claim or multiple defendants.